Topic-icon Audio source stop if I Remote Desktop the computer

  • bootika
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6 months 4 weeks ago #84537

Hello

I installed yesterday MB Recaster and all is great except one annoying thing:
If I connect to the computer running MB Recaster using Remote Desktop (RDP protocol from Microsoft) the audio source stops inside MB Recaster. The audio source continues to play (I see the VU-meter inside Playback Devices system window). MB Recaster looses the signal somehow.. I have to reselect the audio card in MB Recaster in order to restart playing (or interact with the the "Exclusive" checkbox). Then all is good again
The problem is that when I exit the RDP session, it stops again :) And I cannot start it (and stay that way), unless I go in front of the computer. :)) Does anybody have the same issue? Any ideas?
I disabled the audio redirection (playback and record) inside from Local Group Policy\Administrative Templates\Windows Components\Remote Desktop Services\
Allow audio and video playback redirection - Disabled
Allow audio recording redirection - Disabled
Still no good

See attached images please

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Last edit: 6 months 4 weeks ago by bootika. Reason: correction

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6 months 3 weeks ago #84550

I just checked and i can confirm the problem. When an RDP session start or finish Windows disconnect/reconnect the audio lines and leave MB RECASTER with no data input until you manually restart the capture session (changing audio card selector, changing exclusive flag or restarting the application). This is a general issue affecting any audio application capturing sound from WASAPI. Unfortunately i don't have a workaround for this. You'll probably get the same using any other encoder around. Maybe i can make MB RECASTER to check for the audio line status and auto reset itself when necessary but this would cause an audio skip for the listeners. I suppose the best solution would be to avoid RDP session and use other remote desktop viewers like ex Supremo www.supremocontrol.com/


Per inviare un debug seguire queste istruzioni: www.mbradio.it/it/guida/333-supporto-come-segnalare-un-problema
Il 99% dei problemi di un computer sta tra la sedia e la tastiera :)
Last edit: 6 months 3 weeks ago by MB SOFT.

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6 months 3 weeks ago #84556

Thank you. Better a short audio skip than nothing :) I will also try to replace RDP with something else, but I am an Sysadmin and RDP has some advantages for me, especially when connecting in cascade, using my computer as jump guest. Anyway, thank you for your quick reply

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6 months 3 weeks ago #84561

I would not use remote desktop at all as I have had too many issues with it.

Try AnyDesk or Remote Utilities programs just Google them. Set them up for unattended access and you will be good to go.

I recommend AnyDesk is the best free version which is just about as fast as TeamViewer, but is free for personnel use and not expensive if you pay. I don't use TeamViewer due to cost.
I'll pay for AnyDesk usage, but not TeamViewer as you can pay $79 a year or buyout at $349 for lite version. I am using free right now, but they deserve something if you really use it all the time.

Also no VPN needed or router configuration using AnyDesk. I used VNC before and did VPN, but too slow and no audio at least how I had it set.
I have multiple network connections so no complicated setting.
My servers are on a mountaintop, so this works great for me!

Hope this helps!

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6 months 2 weeks ago #84611

Do you have an approximate ETA for making MB RECASTER to check for the audio line status and auto reset itself when necessary?
Thank you,

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6 months 1 week ago #84644

It will be out next week.


Per inviare un debug seguire queste istruzioni: www.mbradio.it/it/guida/333-supporto-come-segnalare-un-problema
Il 99% dei problemi di un computer sta tra la sedia e la tastiera :)

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6 months 2 days ago #84660

Thanks a lot, works great now when entering Remote Desktop! A small skip, but anyway acceptable.. And no skip on RDP exit! :)

The following user(s) said Thank You: MB SOFT

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